Knowledge Base Articles: Data Collection Monitor
- How do I monitor the Data Collection running on remote sites from one computer?
- How do I setup PhoneControl to notify me via email of any data collection errors?
- When I run Data Collection Monitor I see a red flashing cross in the System Tray. What does this mean?
- How can I check if call data is being collected correctly?
Q. How do I monitor the DataColletion running on remote sites from one computer?
A. First, ensure that on the other sites you have installed PhoneControl v5.5 and that Data Collection is correctly configured and collecting call data. You MUST have a unique SITE NAME for each of these remote sites. Open Site.ini and edit the folliwing entry with tthe IP Address of the computer which will run Data Collection Monitor.
TCPIP Address=
On the computer running Data Cllection Monitor enuse that Site.ini is configuredwith each site's details. Your Network Administrator should be able to assist you with this setup.
Q. How do I setup PhoneControl to notify me via email of any data collection errors?
A. The computer running Data Collection MUST be able to send email. On the computer running Data Collection, edit the following entries in Site.ini:
Mail To Address – Refers to the email address of those who will receive the email notification. You can send emails to multiple recipients by separating each email address with a comma.
Mail From Name - It is recommended you leave this setting.
Mail From Address - Enter the email address of where the email comes from.
Mail Server - This is the IP Address of the mail server.
Mail Port - This is the mail port.
Mail Subject - This is the message that appears in the “subject” part of the email.
Mail Resend Delay - This refers to the time intervals for re-sending the same email until the error is resolved. By default, it is every 30 minutes and depending on your PC settings it may be displayed as 12:30:00 AM or 0:30:00.
Mail Messaging – Change this setting from 0 to 1 to enable this email feature.
Your Network Administrator should be able to assist you with this setup.
This is an example of the Mail settings in Site.ini:
Mail To Address=mario@bigpond.com.au, sue@hotmail.com
Mail From Name=Data Collection
Mail From Address=admin@phonecontrol.com.au
Mail Server=192.168.0.1
Mail Port=25
Mail Subject=Data Collection Notification
Mail Resend Delay=0:30:00
Mail Messaging=1
This is an example of the email:
From: Default - Data Collection < admin@phonecontrol.com.au > (007) Data Collection Error
(007) Date - 12/04/2001 02:54:01 PM
(007) Comms error - Break Condition Detected. Framing Error Detected.
(007) Solution - Incorrect Baud rate or data bits. Try changing the baud rate or data bits/parity combinations on the PC
(007) RX Que - 1
(007) TX Que - 0
(007) Baud Rate - 9600
(007) Parity - None
(007) (007)
To: mario@bigpond.com.au, sue@hotmail.com;
Subject: Data Collection Notification
Q. When I run Data Collection Monitor I see a red flashing cross in the System Tray. What does this mean?
A. This “flashing” cross (X) is alerting you of a possible data collection error. If you maximise the Data Collection Monitor program you will see in the bottom left hand corner of the screen the “Last Error” detected. Further details of the error is available by right-clicking on the Site Name in the Connected pane and selecting Properties. This will display the error detected and provide suggestions on how to resolve it.
If you get a “Remote Passthrough Connection” error, this is alerting you that someone is monitoring the data collection by running Data Collection Monitor (it could be yourself because you have started to use the Data Collection Monitor or possibly another user is monitoring data collection). This could also occur when running Real Time Monitor. In reality, it is not a communication error but an “alert”. If you would like to disable this particular warning simply uncheck the Remote Passthrough Connection check box in the Data Collection Monitor screen, click on Clear Error and restart Data Collection Monitor.
Q. How can I check if call data is being collected correctly?
A. In Version 5, the new Data Collection program runs in the background and is hidden from view. Depending on what Windows platform is installed it may also run as a Service (Windows NT/2000). To monitor Data Collection you may launch Data Collection Monitor. By right-clicking on the Site Name and selecting Properties, you can see when the last call was collected in Last Data Received. Also, you can right-click on the Site Name in the Connected pane, select Remote Connection then click Connect. The Realtime Data Monitor screen will display live call details. If you see call details then this confirms you are collecting call data. Once finished click the Disconnect button then Close.
Alternatively, you may wish to run a report to see if calls are being collected.
